FAQs

FACTS AND QUESTIONS

Welcome to our FAQ section, here you can find some of the most asked questions.
However, if you still don't find what you were looking for, please email us and we’ll be happy to help !

 

 

WHAT DELIVERY OPTIONS DO YOU OFFER?

The delivery time is usually between 1 and 2 weeks. However, if there is an extremely high demand currently, it can take up to 3-5 weeks to process and ship your order. 

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal. If you have problems placing an order online please email us and we’ll do our best to help you. 

 

HOW DO I RESET MY PASSWORD?

If you can't remember your password click the forgot password option when signing in to your account to reset it. 

 

WHERE IS MY ORDER CONFIRMATION?

Once you have placed an order, you will receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team.

 

CAN I TRACK THE STATUS OF MY ORDER?

When you place an order you will receive an email in the next days to let you know when your purchase has been shipped.

 

WHAT HAPPENS IF NO ONE IS IN WHEN MY PACKAGE ARRIVES?

You should receive a missed delivery card if no one is available to collect your parcel, Check in with your local Post Office or delivery service.

 

WILL MY PARCEL BE CHARGED ADDITIONAL CUSTOM AND IMPORT CHARGES?

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for the UK. For more information click here

 

WHAT DO I DO IF MY ORDER IS MISSING?

If you have not received your order within 5 weeks of the date when you ordered your items please notify us by email: hello@kultkawaii.com. After 21 days from the date of purchase Kult Kawaii reserves the right to decide whether to send our replacement item(s) for you.

 

WHAT IS YOUR RETURN POLICY?

Our return policy can be found here